If you are a consumer based in the EU, you may have the right to withdraw from your purchase within 14 days.

To request withdrawal, please contact us with:

- your full name
- your order number
- the email address used for the order
- the product you want to withdraw from

Email: info@deenista.shop

Once we receive your request, we will confirm it by email.

Please note that some products may be exempt from the right of withdrawal, including certain digital downloads once delivery has started, and goods that are made to order or clearly personalised, where applicable under EU consumer law.

This does not affect your legal rights if an item is faulty, damaged, or not as described.